“As someone who use to work as maintenance for 10 years + I have never seen a beautiful hotel like this had such a crappy room that was supposed to be the best room out of all the other rooms because it was a presidential suite. I couldn’t believe what I saw. Felt like I paid for the motel instead of an hotel. I was devastated. Especially when I had my family some down for thanksgiving. I was totally embarrassed. The table wasn’t steady and walls needed to be patched up. Wires was out of it’s socket and all tables and desk was scratched up badly. Chairs was run down and looked horrible. I wouldn’t recommend this place at all. Definitely need a make over in the rooms. The entrance of the hotel was the nicest part.”

“Bitterly cold 27° last night thank God I was @ extended stay America that nice young man Keeno checked me in again & @check out i met the general manager Kamica she was very nice I like the staff & location Montgomery County need a pedestrian bridge on Germantown Pike bc not everybody drive everywhere i may get a ride to hotel but I got appointments i can't get safely across the road bc my pain & or swelling in legs & I gotta pee a lot i be in cars but not always & I don't drive now I got to get across the road to the buses & whole foods over there & some of my specialist up the road now keeno & kami kamica & Candace they just so answer all your questions & don't treat you like a pest now its some other woman she ain't nice at all wouldn't let me use a bathroom the rest of you nice ones need to remind her she at work bc customers come in w/o customers it ain't no job every time I think how nasty she was I get upset again I cried that mean hussy made me pee on myself & i was driven to whole foods market to care for myself it was humiliating embarrassing unnecessary bc keeno told her I was a guest that night & I told her I was about to rebook a room but needed bathroom 1st I told her I'm disabled & incontinent if it wasn't for them other ones I wouldn't ever come back kindness is easy but idk why yall got that wicked cruel woman in hospitality services w stink attitude fit for a slaughter house or a gutter but not greeting customers & if you're under grand illusion she's nice SHE AINT NICE AT ALL just she got 2 faces her truest face show to customers when kamica not there & no way am I the 1st guest to complain about her bc she so ignorant she triggered more than one disability that day bc I suffer mental/emotional issues so there she was one more person to abuse me life is hard never know what others going through & she didn't care but keeno my favorite he smile got kind words he helpful & Candace she just as sweet remind me of my grand baby I like her & kamica nice”

“For the price it’s a decent hotel. A good location, the staff was friendly and the free breakfast was a bonus. ”

“朝食が美味しい。 教えたくない！予約取れなくなるのはやだ！”