Benben By Dhara Hotels

My recent stay at this hotel was a mix of frustration and delight. I had booked a lake-view room, but upon arrival, I was given a room without any view of the lake. When I requested a change, the front desk initially resisted, claiming that all rooms of my booked type were occupied. However, I observed several vacancies, leading me to believe they were trying to allocate less desirable rooms first. After threatening to file a complaint and while I was communicating with Agoda, the hotel finally called and agreed to change my room. This experience with the front desk was disheartening and diminished my initial excitement about the stay. Despite these issues, the hotel itself boasts excellent facilities and picturesque scenery. The approach to the hotel by boat is convenient and free of charge, enhancing the overall experience. A unique touch is the provision of biscuits to feed seagulls during the boat ride. Additionally, the boat pauses near the Philae Temple for photo opportunities at night. Each room features a small private hot spring pool, offering a delightful opportunity to relax and stargaze. The combination of these amenities does add a layer of charm and comfort to the stay. In summary, while the hotel excels in its facilities and unique experiences, the initial service at the front desk regarding the room issue was a significant drawback.