Impala Holiday Flats & Apartments

I booked a room for a guest with a young child who arrived well before check-in time on a Monday morning after a busy weekend. I called to request the hotel’s assistance in accommodating her with the first available room. Every staff member I spoke with was professional, pleasant, and went above and beyond to assist. Many exclusive hotel establishments could learn valuable lessons from this hotel regarding the provision of exceptional service to their guests. #experienceeconomy!