JINGHOUSE小岩 Direct to Shinjuku/airport/close to station

Loved the price,loved the comfortable beds and all amenities in this lovely little studio. But we wait an hour downstairs with running low battery dying phone trying to get reply from the host for the check in procedures & room number. It was a Cold & very Wet rainy night,we were very tired from all the travelling. *** please simplify your check in procedures, and be more responsive & helpful to guests checking in after 7pm It would be nice if the host actually came over IN PERSON to check us in after an hour of frustrating sending passports & vaccination documents, and waited waited and waited😖😖😣