GBW 호텔

Was deceived by the positive reviews on Agoda. Honestly, this is not a 4 star hotel, more like a 3 star hotel. Quite a number of let downs during our stay. Starting from reception. a. Checked in GBW on a weekday, was told my requested upgrade to a premium twin room with bathtub has no availability. Recep did not inform me if I upgrade to a king room, I can just add on another bed at RM50 a day. Until we were in our room, we called reception, then we came to know. b. Checked in room 1618, honestly, never seen a more dirty 4 star hotel than this. The walkway with carpet, has very dirty carpet that hasn't been carpet cleaned for years. The walls have stains. c. Room 1618 was given to us. The interior is so old and dirty. Plenty of stains, duno isit blood and black mould on curtains, walls, carpets were filthy. We don't dare take off our slippers. d. Used uv torch light checked for bed bugs, can't find any. But my son kena a few bites, maybe it's mozzies or dust mites. Not sure. e. The bathroom has a foul stench from sewer, the toilet bowl takes many flushes to flush down your big bomb or toilet papers. Sink choked easily when we wash our faces. The door frames are broken, rotting wood f. The bed headboard looks filthy, never sent for cleaning. The beds are creaky, pillow awful. 1 hard, 1 soft but both give neck aches and finger cramps when we woke up every morning. g. There's many old water ingress marks on false ceiling, bathroom ceiling. Lack of holders to put shower stuff in the shower area