Radisson Resort Miami Beach

When we arrived at 9PM at the reception of the hotel (after a 14-Hr trip from Paris via London) we were told by a very rude agent at the counter that our (confirmed) reservation had been canceled by the hotel and there was simply nothing she could do. She only suggested that we check with the Holiday Inn next door as "they often have rooms available". Not only her tone was condescending but she was not willing to help at all. We then asked to see the Manager on duty. There came Rolda, a very nice and professional lady who understood our situation. She made a couple of trips to her office ultimately agreed to give us the VIP Suite they still had left (for the entire 3-day stay and at no extra cost). The lady at the counter did not agree first to give us the room until Rolda came back to make her understand that SHE was the Manager and we finally got the room. So all went well at the end and the stay was very nice (great room of course, but great location, very clean place etc ...). The attitude of the lady at the reception upon arrival however was frankly not acceptable.