Santa Ponsa Pins

We got a “superior room” which had basically no windows, super dark and a 0.4m wide “balcony” to the noisy street. No complimentary water, no small coffee/tea in the room, nothing. Breakfast was mediocre, with occasional spoiled items (e.g. MOLD on butter!). Stuff talked in a friendly way, but “the help” was useless (e.g. they said that mold on butter appeared during 30 min time I took it from the buffet till opening the box,, or when asking for hot water or a kettle to make tea, they said they don’t have any and that the bar is closed…). They also promised to contact me back regarding one of my inquires and of course I have never heard from them. The room was relatively clean, but other areas had old run-down smelly carpet. Overall, definitely not a 4-star hotel experience and I would avoid it if possible. We have been traveling in Spain for a while this was by far the worst experience.