윈덤 그랜드 양곤 호텔

when i was there about 6 months ago. This time, I had a quite different experience. I had a prepaid booking through Agoda for a Superior King room Garden view. The hotel’s official check in time is 2:00 pm. I arrived at the hotel around 3:45 pm. I was asked if I could stay at a superior twin room. When I said I would have preferred a king room, they asked me to wait in the lobby. So I did. After waiting for a few minutes, the same staff came to me and asked the same question again. My reply was the same and they again asked me to wait. So I did. It was already approximately 4:00 pm. Then finally they said the room was ready. Until that point, though I was not very happy, I was not that upset yet since I understand that things like this could happen from time to time at hotels. But guess what? I was sent to a twin room. When I pointed this out to the bell boy, he asked me to wait, made phone calls to the front desk, and left me in that room. I was left in that room for another 30 min or so. That point, I attempted to contact Agoda. Unfortunately, I did not get any timely reply from Agoda. Then the bell boy came back to me and said the room was “ready”. So he led me to a different room on a different floor. Yes it was a king room but not the room i paid for. I paid for a superior King room garden view, but the room i was assigned after all those waiting at different places inside the hotel was a room with “city view”. I was so exhausted and frustrated with this whole thing.