Icare Residence & Hotel

I consistently choose to stay at this hotel when I have errands in Bang Khae. Overall, everything is fine, but my last stay was unexpectedly disappointing. Upon entering the restroom, I discovered urine stains on the toilet, and the nearly depleted paper towel had not been replaced. This was more than unpleasant; it was downright disgusting. When I went outside and hung the "Please Do Not Disturb" sign, I found no new paper towels, bottles of water, or a trash bag in front of my door. I'm unsure whether their policies have changed, as I used to receive these amenities before my last stay. Additionally, there was a day when I didn't hang the "Please Do Not Disturb" sign and was taking a nap in my room. A maid knocked on my door, and when I didn't respond, I thought I heard the sound of the door unlocking, which startled me. I had to answer her to let her know I was in the room. It made me ponder the situation: what if, at that time, I wasn't in the room and hadn't hung the "Please Do Not Disturb" sign? The purpose of this review is not to tarnish the hotel's reputation. I appreciate aspects of this hotel, such as its room design, service-minded staff, and location. I do intend to return and stay at this hotel again. I share these concerns in the hope that the hotel becomes aware of these issues and can make improvements.