SPOT ON 1188 Motel Hoa Cam

I am writing to formally report a significant issue I encountered with my booking through the Agoda app. My booking reference is 1221403004 for a stay at Motel Hoa Cam. Upon my arrival at the hotel on April 30, 2024, at approximately 7:50 PM, I was informed by the hotel owner that there were no rooms available, despite my confirmed reservation. The hotel did not offer any alternative accommodation or cancellation options, which was highly inconvenient and unacceptable. I traveled from Da Nang Airport specifically for this booking, and the lack of accommodation forced me to seek last-minute arrangements elsewhere, which was not only costly but also extremely stressful. This situation placed me in a precarious position, wandering at night, which posed a safety risk and disrupted my planned itinerary. As a result, I am requesting a full refund for the hotel stay that I have already paid for, as well as compensation for the travel expenses incurred from Da Nang Airport to the hotel. This experience has caused significant inconvenience, financial loss, and distress. I trust Agoda will address this matter promptly and provide a suitable resolution to maintain the trust and satisfaction of your customers. Thank you for your immediate attention to this urgent matter. I look forward to your swift response.