호텔 누르자한 그랜드

Everything regarding this hotel booking was excellent, specially express check-in and check-out, cleanliness, location etc. But the staffs knowledge and behavior was very poor, I booked two separate room, one for two adults another one for three adults, three adults room included a extra bed during booking. During our sleeping time we informed the staffs regarding extra bed, but they were irresponsive. Then I called them, they asked me for extra price for extra bed and arguing this matter several times and told me that my Booking was only for room without extra bed, then I told them to re-check both the booking with request, then they confirmed me the booking was room with extra bed and provide me extra bed without any apology.