더 화이트 하우스 호텔 사모아

Only one major drama was I rebooked on agoda to extend my stay because a walk in cost $329 tala wow. So I booked 2 days on Agoda which cost $400 something tala. when I went to pay for it I payed the 2 days that Agoda quoted & they charged me another day as a walk in for $329 tala why I don’t know, but because I was sore from just getting some of my Pe’a done I just payed for it. When I went to leave they said I had another day left I said I only booked 2 days so I can spend the last days with my family which I haven’t seen since starting my Pe’a. They said they were at fault & will refund the money, but now trying to get the $329 tala back is a mission first yes we can give it back in cash, then oh sorry only the manager can do that, then oh sorry only the owner can do that now. Now that I’m back in Australia I can kiss that money goodbye even though I send my cousin around to pick it up they still have all the excuses under the sun. Apart from that it was a very good experience the staff was very helpful & friendly always smiling good breakfast it’s was really a good experience there just that incident that could have easily been fixed by just giving me the refund back instead of the big runaround & when you say your going to ring me ring me. I like how they said I’m sorry we don’t have the employee phone number on file wow really that was hard to believe. At the end it became about the principal and not the money. As I was leaving it there with my cousin Fia to buy food for the family, instead of the manager pocketing it or who ever at the hotel. Note to self no matter how much pain your in don’t go off the big smile the receptionist had & double check so I was also at fault. Never thought my own people would be like that but things never change when it comes to money. I guess my cousin & family will never see that money. EVER WHICH IS A BIG SHAME !!!!