18 스위트 세부

It was all perfect until the check-out date because of a mug. I stayed for 15 nights here. on the 12th or 13th day, i tried using their mug, but when i tried washing it in the sink, it broke on its own. The handle part was not sticking well so it fell and made a cut on my finger. It was in no way my fault. So as any normal customer, I raised this to the staff during checkout and sad to say, they were so closed-minded and never really took my concern seriously and instead resorted to “kami ma-chargean ana sir”. They charged me extra 100 pesos (the amount is really trivial for me honestly considering i stayed for 15 days and spent around 20K) for their hotel’s mishap. I told them that 100 pesos is not an issue, but not listening to a customer is. I felt sad about their “kami ma-chargean sir” so I backed down in arguing. Hope they take this as a constructive criticism and listen to the customer next time. It’s so frustrating. 100 is very trivial but to be charged with one thing that isn’t your fault is unfair and distressing. I’d still suggest anyone to stay here because their room is spacious, well equipped and they have really courteous and friendly staff. I’m amazed that at this price, they already have a mini-fridge and blower, also a mini-desk with two chairs.