UD텔 부티크 호텔 우돈타니

I had reserved a Suite for this reservation. It was for the night of February 24/25 and I was driving all night to arrive in Udon Thani at 05:30 the morning of the 25th. My girlfriend would meet me and we would eat, I could shower and rest a little before check out time later that morning. I had explained this in a request to the hotel when I made the reservation and they had answered back with their approval. I arrive, there is confusion and the night manager was located. There was an error and NO Suite available, instead I was given a small, cramped economy room with two twin beds. My money was partially refunded which was understandable but the room was cursed with a bad smell that was extremely noticeable upon entering and I explained this to the mgr. this issue was addressed by offering a Suite when someone checked out and the room cleaned. This was not acceptable. I kept the smelly room I had been given, room 309, and my girlfriend arrived and noticed the smell immediately upon entering. The room was clean, the staff professional, great location next to the highway, but the overall experience and solution were disappointing.