웰본 럭셔리 호텔

I have been living in this hotel since 2014 continuously, every year. This year was bad because of the receptionist’s stubbornness. We were placed on the first floor in very worn-out rooms. In the evening, the café opposite the hotel starts playing very loud music. You cannot sleep until the café finishes, and I told the reception. That I am not satisfied and would like to upgrade my reservation from a room to a suite with paying the difference, but he refused on the pretext that the request was not available, and he was dishonest because I saw in the booking program that my request was available, but I think he is suffering from racism. I will not return to the hotel again. مسئول الاستقبال سئ الذي يضع قيراط في اذنه و كنت ارغب بعمل ترقية لحجزي بسبب تعاسة الغرف في الدور الاول و كنت ارغب بعمل ترقية الي جناح فأخبرني بعدم التوفر و كان غير صادق لأنني رايت توفر طلبي في بوكينج لكنه اظنه مريض بالعنصرية