Hotell Södra Berget

The hotel doesn't provide a correct location ( it's on the top of the hill) & the road to the hotel is very tight, with a lot of speed bumps & has such a slope that it does not allow cars towing heavy trailers or caravans to climb. But when you face a problem to reach this hotel, the staff recommends you "to translate the name of the hotel" instead of support & understanding. Unfortunately, I booked this hotel for my husband on 05/07 at 18:00 but at 23:00 I had to inform the hotel that he could't come physically or technically because in 2km to the hotel his car got seriously damaged ( he was driving a strong car with full loaded trailer but it was impossible to reach this hotel & also to turn back). Finally, we got a huge trouble how to solve the problem with evacuation, the hotel charged 100% & totally refused any other solution, my husband after 16h driving had to spend a night in the car. Apart from that, in my communication with hotel was offered a permanent business cooperation (our company opens a new site in Sundsvall) & our engineers has to visit Sundsvall often & to have accommodation but the hotel refused this offer as well which let me think that they are totally interested in one-time & permanent customers. Of course it's absolutely pity position & attitude but for sure to get understanding, support, respect , getting solution in this or that inconvenient situation, professional attitude are not about this hotel, as I see the target is to catch a quick & easy money. (I am able to make an opinion about professionalism or not because I worked more than 15 years in travel & hospitality fields on key positions & I know how it works internally.)