홀리데이 인 익스프레스 & 스위트 휴스턴 노스 - IAH 에어리어, IHG 호텔

There was an issue with my check in. The staff who checked me in couldn’t find my reservation. I even showed them the confirmation email but that was no luck either. They weren't using all the resources to help. Like, do you not know that I may be left without an accommodation for the night? They showed complete lack of customer service. In the end, I had to contact the Agoda customer service myself. The customer service agent, Jennifer, was a huge help. With her helpful advice, I was able to have the different staff try again. It seemed they had to go to a different server to find my reservation and thankfully, they found it. Perhaps the previous staff was new so they weren’t familiar with what to do but they could’ve asked someone superior for help and been more understanding of the situation I was in. I was in an unfamiliar city, already stressed out for the next day and to add to that, I had to deal with an issue with my accommodation. It was overwhelming and extremely stressful. I hope nobody has to go through that kind of situation. Other than that, the hotel room was totally worth it for what I paid. It was clean and the bed was comfortable. Just the customer service from the staff wasn’t there.