세레나 호텔 아벤투라 미아미, 태피스트리 컬렉션 바이 힐튼

Asked for a working phone in the room which they were unable to fix for 2 days, on the second day I had enough of the sitution and they agreed to move us to another room, the choice of a paid upgrade was offered to us which sounded good although the room we were moved to was really unclean in the bathroom, so thry came and cleaned it and offered complimentary drinks and to throw in other extras, the breakfast was not worth experiencing imo and the icing on the cake was one of the rudest reception worker experiences I have ever encountered in my life (Gloria... who should not be working in a job that she hates so much to speak to people the way she spoke to me) that when I informed the staff the next morning they were completely shocked by this, I hope these manage to get it together as it has the potential to be a nice stay but a pot of work to be done here