호텔 세인트 모리츠, 퀸스타운 - 엠갤러리 바이 소피텔

We've arrived at 10:30 am for pre-check in and we get back to the hotel at 3-3:30 pm and the room was not ready. Which is fine, but the excuse that we got from the staff, the room that was reserved to us is super dirty and need to thorough clean. Your check out time is at 10am and you have 5 hours to clean the room that pre-checked in early? That's not good enough. Total 104 rooms and it's so hard to please and leave a nice gesture to your guest. The staff who assisted us upon arrival is nice, her name is arissa smiley and accommodating. But most of the staff are not so friendly and no smiles. We've stayed in few Sofitel but this one is below our expectations. We've got a free upgrade which is nice, i don't really care with the view. But atleast to inform us that the one we got is a handicapped room, the bathroom vent is dusty, the other pillows are smelly. The only good thing about the room we got is that it's spacious for family of 3. The concierge staff, was helpful but when we checked in to our room, the other concierge, tall blond guy was asking to take the welcome amenities in the room, the fact that the other concierge already swopped the name and the card, just communicate properly as they literally disturbing us for the second time few mins we checked in. For the price that we've paid for i think i will rather stay in Hilton or Reese next time. The foreign staff hired need to smile more and be more friendly. Our second reservation, we didn't have breakfast, staff doesn't know the age limit of free breakfast? that's the basic thing you have to know if you're a reception and you don't have to ask the f &b. From the hotel to christchurch, to Mt Cook we don't have any complain only when we get to Queenstown. I'm just not really happy with our stay here. Not worth my time posting in my social media the room pictures. But i will for sure write a review in Trip advisor and elsewhere.