San Juan Marriott Resort and Stellaris Casino

Hello, I am usually not a big fan to complain but this was something that was unacceptable from the Mariott standards. We got check-in at 4 PM even i told them that i had a toddler, thats fine i can understand. Day 2 my son woke up early like 5 am and we had to use sink to clean him up and get ready, the sink was clogged. I complained to the front desk they sent an engineer. Engineer told me that my room is connected to other room and need to wait untill the other room people allow them to enter. I went to front desk again and complained about it, they were like you can checkout the room and stay downstairs untill they have room available and they cant gurantee a room untill 4pm. Seriously Mariott is this your standards, wow if this is the case i will let every single of my friends and family know about this and make sure they wouldnt stay at mariott moving forward. When i argued with a manager she couldnt upgrade us or give us the same room but she gave us a different room in different floor , okay we went to that room as soon as we stepped out of the elevator the room next to us was flooded with water and smelling like poop. We had no other option to clean our kid right next to the smelly room and deal with the situation. Never ever again you will see my name under Mariott reservations. I AM DONE with this.