소피텔 구이양 헌터

While the location is indeed excellent, being close to various attractions and dining options, my experience with the room conditions and service fell significantly short of expectations, especially considering the 5-star rating of your establishment. Unfortunately, all rooms in your hotel appear to be designated as smoking rooms, contrary to what was advertised or expected. During my stay, I observed that other guests were smoking in their rooms despite the presence of warning signs. Additionally, I witnessed this issue personally, and the cleaning staff confirmed that smoking in the rooms was a common occurrence. As a result, the air conditioning system circulated the unpleasant smell of smoke throughout the hotel. Despite reporting this issue multiple times to the management, the responses provided were inadequate. I was offered to change rooms, but this did not resolve the issue as the smoke odor persisted, I checked couple other rooms, they all small like cigarettes . Additionally, the provision of extra fans and an air purifier did not mitigate the problem. Also the manager admitted they are hard to control other guests to stop smoking (which is a joke!) I believe that a 5-star hotel should uphold a higher standard of service and enforce a smoke-free environment to ensure guest comfort. Unfortunately, the current practices do not reflect the high standards one would expect from a hotel of this caliber. Additionally, upon my check in. I was with my family waited for good 5mins, standing in front of the check in dest awkwardly with 2 staff seems has nothing to do but look at their computer. This was absolutely out of standard and respect. Sofitel guiyang, i shall certainly not coming back or recommend to any of my friends or family !