B&B HOTEL Colmar Expo

In summary - Extremely rude hotel staff. We arrived at the hotel just before to check in and were greeted with the manager running to the door telling us we can’t come in till check in time. His tone was aggressive and nasty. We explained we knew we were slightly early and that we didn’t expect to be able to check in right away. We asked if we could leave our bags. They said yes and walked off without taking our bags or telling us where to leave them. They had several staff in the hotel, with none of them doing anything. The manager was just pure weird. We later went down to explain that our room was far too hot and ask if they had any advice on how to cool the room. They said it was tough, and there was nothing that could be done. We asked if they had any fans, they replied “non”. Equally as abrupt and rude as the manager we encountered earlier. We reached out to agoda about our issue, to be told the hotel had refused to respond them, not that this came as any surprise. - Cleanliness. We went to use the lift from our floor, to the main reception, only to be joined by a delightfully odorous bin bag that had the pleasure of riding the lift for the morning. On exit to the lift, we were then met with a barricade of further bin bags cleaning bottles of which we had to leap over. We assumed the cleaner must have been busy, or waylaid… only to see her sat on a chair within the doorframe of the emergency exit, smoking away. -Plug sockets - there were only 2 plug sockets within our room…both of which were hanging out of the wall and not fit for purpose…even the hotels hair dryer had to be noticeably forced and held into the socket to work. -On a positive note, you do receive a complimentary tea or coffee on arrival…which I suggest you savour as you won’t find a kettle or any form of supplies in your room.