라마다 바이 윈덤 윈저 록스

Booked this hotel just to walk in to wait 30 minutes just to check in. Huge wedding reception going on (reception hall right in the front lobby) with young teenagers running around the hotel who were there for a softball tournament. Took our daughter swimming in the pool and went to give her a bath after before bed, just to find out that there was not hot water. When I went downstairs to complain to the front desk, she told me there was nothing she could do as they had a lot going on at their hotel that night but she could give me a discounted price on my 2 night stay. Upon checking out, my credit card was charged the full fee (no discounted fee as promised) and I was charged for 3 nights. I’ve called the hotel 6 times, looking for a resolution, and the only response I’ve been getting is “the manager is really busy.” I understand the world is short staffed, but to have one manager for an entire hotel who cannot even reach back out to me is just ridiculous. Such an easy fix and it now has to result in a negative review (not like they care anyway). It’s been 2 weeks and still no resolution. Absolutely appalled at the “hospitality” of this establishment. Would not recommend.