루코 아파트먼트 @ 임페리얼 스위트 쿠칭

To start things off, the check in was already a complete nuisance. When we were in the car park, the only indicative signs were all for the hotel, none for the apartment. There were no clear signs nor instructions on WHERE the check-in lobby actually is for the apartment suites. After finding the lobby, the security guard informed us that we needed to WhatsApp the management in order to check in. Not to mention, the lobby has Imperial staff scattered/lounging with their legs up on the couches, eventhough there was no assistance whatsoever with check in. Upon WhatsApp-ing, only then were we informed of an exorbitant refundable deposit of RM200 is required, as well as a NON-REFUNDABLE service charge of 6%. It's extremely unscrupulous/misleading that all of these steps, as well as charges were NOT MENTIONED in the Agoda listing. Besides that, there's an unnecessary step where we were required to provide 2 ICs for the check in procedure, eventhough the norm is usually 1, which was rather invasive. To top it off, the listing states that there's a washing machine and dryer provided. Imagine our shock when the door to the washer and dryer is LOCKED with a notice saying one must pay RM35 in order to access it for 1 day! The listing on Agoda also states that WiFi is available but it is not provided. The pillows are also very flat/of poor quality, which affected our rest during the stay. As a final kickdown, when we were leaving, the Pay&Go system showed that we owe RM54 for the parking for 1 night!? We messaged the WhatsApp number and they asked us to go to the parking booth. Only THEN did they inform us that there's a fee of RM10 for 3 nights of parking, which we had to pay. EXTREMELY unethical management! To sum it up, the apartment itself was decent for a group or family of 4 with a good amount of space and TV provided. However, due to the mismanagement and necessary check-in information only given after we have booked and paid, this stay wasn't as enjoyable as it should've been. Please be more transparent for future guests.