그린리프 호텔 롱 비치 컨벤션 센터

The moment we stepped in, everything was a NO from the staff. We came from a 13hr flight, got there at 12nn, and was denied for an early check-in because the room was not yet ready, however, if I pay additional USD40, then they can give me a room. We decided to just go out instead while we wait for 3pm. We were given the farthest room next to the back exit. The back exit door was always busy, and being jet-lagged, we took a nap but was frequently awakened with the noise. The wifi is horrible, and when I complained, they said no, their wifi is strong despite showing them screenshots of internet speed of 0/no internet. The room did NOT have an A/C! The worst thing is, they charged me again for USD105 as service fee because I booked via third-party (Agoda) - that's their policy as claimed. When I booked in Agoda, everything was paid for (good thing Agoda has a good customer service when I complained later on). I was also charged USD150 for security deposit which they said that they will return back to my card - I have yet to see that as of this writing. Horrible customer service. The only good thing about this hotel is the location.