퀄리티 인 & 스위트 키니스빌 - 마틴스버그

After booking a room through this hotel on ogodia on November 16th to check in and check out on November 17th, the front desk so-called manager I'm assuming name Sandy had the audacity to call down to the front desk and ask for us to be removed from the hotel due to an issue we had earlier that morning from a fall because she failed to accommodate guess and put us in a room on the first floor instead of having my son who just had came out of the ER that morning from breaking his ankle, and falling on the floor it is true that the floor signs were up but if she would accommodated us and put us on the first floor we probably would have never had an issue. At 2:00 in the morning I chose to go downstairs and speak to Neo at the front desk, who informing at that time that were rooms that were available on the first floor and there was no reservation for them and if we wanted to move we could. At that time I told him no, we wait until the front desk manager got there which was the GM, after coming out of my room on the morning of Thursday the 16th before checking out that day, I heard a bunch of commotion downstairs and my son had slipped and fell in the middle of the lobby. Two of the housekeepers came over to help him one of which he was mopping at the time helped him get up off the floor. At this time the lady Sandy at the front desk chose to stand behind the front desk and not come around to help my son up off the floor. She didn't have to bother with removing me from the property property but I promise you this we will go the extra mile to make sure we stay in close contact with Choice Hotels because her customer service and personality. Is terrible.