Hideaway at Royalton Blue Waters, An Autograph Collection all-Inclusive Resort - Adults Only

This was the absolute worst stay at any Royalton Resort we have had. We spenr $600usd extra on our room for Diamond club which was a total robbery! We arrived at 3pm for check in time was told our room wasnt ready we came back at 4pm to wait another half hour for our butler to then introduce himself and proceed to escort another group to their room. We lifted our bags ourselves and went to our room. From then on our butler was non existant... we requested a bottle at 1130am it was delivered at 5pm after several follow up messages. The diamond club bar was out of stock of certain bottles and drinks that were readily available at the regular bar. The diamond club "beach service" never existed. Diamond club butler never existed Diamond club premium liquor at the bar never existed. I met with the diamond club manager mr astley grey on 2 occasions to express my utter disappointment and my husband was too fed up to even meet with him at all. He assured me that he would contact me for a follow up and compensation for the lack of service and communication we got with our diamond club packages that we PAID ALOT OF MONEY FOR. It has been 1 week and nothing. My e mail and whatsapp contact was left for him at thw diamond club lounge... he never contacted me its been 1 week. They took our money and dont care about us anymore.. no customer service no communucation no follow up no consideration. You got our money which we feel like u robbed from us because we never got a penny's worth of it at the resort