Royalton Grenada, An Autograph Collection All-Inclusive Resort

Upon arrival, a welcoming staff member assigned us a room. Due to our early arrival, shortly after 1:00 p.m., we were required to wait until the room was cleaned. However, we could not be taken to our room after check-in time. The situation was compounded by the fact that no one would provide us with information as to what was wrong with the room. We were provided with a temporary room to shower and change and told that our room would be assigned by 6:00. After not hearing from anyone, we returned to the reception area at 8:00 p.m. We were told that there was a maintenance issue with the room and that we would have to return to our temporary room. I insisted that I did not want this room as there were mosquitos, and it was on the ground floor. We were finally assigned our original room after 11:00 p.m. The night staff indicated that nothing was wrong with the room. On getting to the room, I determined that the issue was related to a moisture problem that had led to mold. The smell was noticeable and problematic as I suffer from severe allergies. Due to the late hour, I decided to address the problem the following day. We were finally moved to a room without any issue after 2:00 p.m. the following day. The rest of the stay went well, but our initial experience cannot be forgotten.