orchard resort

We had a very unpleasant welcome with person at the reception saying that this resort is not pet friendly and that we will have pay additional charges for our pet which I did not agree since it was clearly mentioned pet friendly at Agoda and no mentionof additionalcharges..the conversation was not pleasant and I was asked to speak to a senior Mgr who repeated the same..I was asked to call Agoda to which I asked them to sort with Agoda..I did not receive any update thereafter and eventually not charged, overall the welcome was not pleasant...the mattress on the bed was uncomfortable, one of the curtains was torn, there was no handwash in the bathroom and the bodywash dispenser not working and drainage in the bathroom was clogging..the cottage itself was spacious and nicely furnished...there was lot of greenery around the resort with quite a variety of plants.. the restaurant area was scenic amidst garden and pool..food was good..a decent stay overall