“Stayed at the Wrightington Hotel for 3 nights recently and loved the room we ended up in. On arrival, after a tiresome 5 hour drive from London, on checking in we were told we would need to move rooms the following day due to some work being done to some of the rooms at the weekend. We were not impressed as the receptionist assumed we had already been notified about this. I said it was extremely inconvenient as we were going to a wedding the next day and would be leaving around 1pm and as we were due to be there till Sunday why couldn’t they have allocated a room in a different part of the building in the first place? Receptionist was very vague about this and I got that it wasn’t actually her fault but it was not a good start to our stay. We were told we could pack up our stuff and leave in the room the next day and they would organise it to be moved. We were not at all impressed with this suggestion, especially as we both have Louis Vuitton cases and did not want to risk these being damaged. We had no choice but to accept that we had to move the next day and went on to room 117 which was a bit of a walk from reception and down a half flight of stairs which was also a real inconvenience as we had our cases and suit and dress bags. The room itself was pretty bleak and we were both also disappointed that there was no mini fridge in the room nor even a basic bottle of water which we generally expect (and get) in even a 3 star hotel in the UK. Anyway, we decided to try and make the best of a bad situation and use the swimming pool/sauna, etc. Within moments on entering the swimming pool area, our eyes were stinging from the excessive amounts of chlorine. Hubby went into the pool and used the jacuzzi and steam room and sauna, but I couldn’t bear the fact that my eyes were watering which in turn made my nose run and I had to get out of there. I went back to reception and saw the same receptionist; I was planning to ask to see the manager about the room change situation but asked the receptionist if there was any way we could move rooms the same day rather than unpack and repack the next day. She first said there were no rooms available at all and then said there was a twin room but had assumed we’d want a double room. I said I didn’t care, and that we’d take the twin room. Armed with my new room key, I informed hubby that we had a new room and that we were going to move asap. The new room was upstairs but at least accessible by a lift. The room itself (237) was much nicer than the first room (I was told later it was an upgrade), this room didn’t have any water or mini fridge either and to make it worse it had a bathtub you had to climb in and out of to use the shower (the previous room had a walk in shower). Quick tip – make sure you take your own shampoo and conditioner and the shampoo and conditioner in one that they provide is not very nice and take your own body lotion too as none is provided! Our tea/coffee was not topped up during our stay, but we had enough to last us even if we had to request extra milk sachets from reception. Now I’ve mentioned the negative points, on to the positive stuff! The beds! They were SO very comfortable, it felt like we were sleeping on clouds! The room temperature was easy to change the setting, so we kept it on the lowest setting (17 degrees) and keeping the windows open also helped keep the room at the perfect cool temperature for us. We had 3 amazing nights sleep on those lovely beds! We were eating out for the wedding and in the evenings so didn’t experience the food in Bennetts Bar & Restaurant on the premises but had a drink in the bar and found the staff to be over and above with their service, especially the lovely Karen, who was super welcoming and friendly. We found the staff to be very accommodating when we asked for ice for our room to keep our water cool and they were happy fill up an ice bucket for us and even supplied us with little tongs to use! Quite a few of our wedding party”

“Good 👍 ”