“Sara the front desk was not the customer service I was expecting from an IHG holiday inn property. She was not able to get my reservation right. Also when I went down to ask to speak to someone about the multiple hotel charges (after the room was paid) she told me there was no supervisor or manager in the property and the next one will come in at 3:00pm. I was expecting more from an IHG holiday inn property especially if it one of the most expensive places to stay here in the area. ”

“Was given a wrong room type initially but the front staff quickly rectified it. Room was small and old but clean. Location was very good. We can walk to most of the restaurants and shops. Wifi was good, free parking for guests. ”

“Great place for a quick weekend trip and you need a pet-friendly place. Rates are friendly and generally self-serve so this is great”

“Location was excellent. The staff were friendly and attentive. We would recommend this hotel for families looking for a great value for their money.”

“This is a clean and comfortable lodge on the Western end of Big Bear Lake, very close and accessible to the Village. The staff are very pleasant and helpful. ”

“Wouldn’t go back stay there again. ”