“안녕하세요, 저는 보통 불평을 크게 좋아하지 않지만 이번 일은 Mariott 기준에서 용납할 수 없는 일이었습니다. 저는 유아가 있다고 말했는데도 오후 4시에 체크인을 했는데, 괜찮습니다. 이해할 수 있습니다. 2일차에 아들이 오전 5시쯤 일찍 일어나서 싱크대를 사용해서 몸을 씻고 준비를 해야 했는데, 싱크대가 막혔습니다. 프런트 데스크에 불평했더니 엔지니어를 보냈습니다. 엔지니어는 제 방이 다른 방과 연결되어 있어서 다른 방에서 들어오도록 허락할 때까지 기다려야 한다고 말했습니다. 다시 프런트 데스크에 가서 불평했더니, 그들은 방을 체크아웃하고 방이 나올 때까지 아래층에 머물 수 있고 오후 4시까지는 방을 보장할 수 없다고 했습니다. 정말 Mariott가 이게 당신들의 기준인가요? 와, 이게 사실이라면 저는 제 모든 친구와 가족에게 이 사실을 알려서 앞으로 Mariott에 머물지 않도록 하겠습니다. 매니저와 말다툼을 했을 때 그녀는 우리를 업그레이드하거나 같은 방을 줄 수 없다고 했지만 다른 층의 다른 방을 주었습니다. 알겠습니다. 엘리베이터에서 내리자마자 바로 그 방으로 갔는데 옆방은 물이 넘쳐나고 똥 냄새가 났습니다. 냄새 나는 방 바로 옆에서 아이를 씻기고 상황을 해결할 다른 방법이 없었습니다. 다시는 Mariott 예약에 제 이름을 볼 수 없을 겁니다. 이제 그만하겠습니다. ”

“My group arrived late due to a Delta Airlines mechanical issue. We checked in at 10 pm instead of 11 am. When Entering my suite, it was a little musty, which added to my anxiety, but the beds were beautiful, and the bathroom was spectacular. The next day, we checked out the rest of the hotel, and it was nostalgic—A+ for historical value. The breakfast buffet was great but pricey. The Tariff blew my mind. It went from 400 a night to about 589. This resort is a winner.”

“Great new hotel, clean and good location. Only needed hotel for 1 night as we then went on Cruise. Easy to reach from Airport and near Cruise dock. Food very good and breakfast okay for the price ($22 ++), would like to have a few more options like water on the tables, same fruits (not prepared) but was okay. Would highly recommend as staff all friendly and customer focused. ”

“Elevators was always down and always jammed packed with the only one we had. The curtains to look outside to the beach had mold coming off the bottom. The mirrors in bathroom were broken and the fridge they had had white stuff on outside not sure what it was if it was a kind of mold or fungus. The people were friendly the lobby area is beautiful and the pools were great. The outside of building also needs maintenance. ”

“Staff was helpful , kind and friendly, the rooms were ok but they have a humidity issue throughout the hotel. If you have a sensitivity to mildew or mold smell refrain from booking your stay here. They provided assistance and switched my hotel but it was not a good for me and definitely not worth the price.”

“Great hotel , clean and the staff is extremely friendly and helpful. I highly recommend it and would stay again ”

“AC Hotel is one of the best places to stay in San Juan Puerto Rico. We stayed here for 5nights and we were happy and satisfied! The location is close to restaurants, cafe, store, pharmacy and the beach. The hotel serves delicious food especially the breakfast buffet. Room is spacious, bed is so comfy, yum free coffee and tea everyday, self service laundry which is easy to operate and the bathroom is nice. The front desk personnel were so helpful and friendly especially Jafet. He is friendly and easy to talk to, he will welcome you with his beautiful smile which will make you feel at home and taken care of. He and the other front desk staff helped me set up a simple birthday surprise for my friend at their room. I highly recommend AC Hotel to those who wants to visit Puerto Rico. You will definitely have a memorable and comfortable stay for your vacation.”