“It was clean, the beds and pillows were nice and the staff was great. They do not have a spa, massage therapist or any of that stuff that was advertised though, just a pool, hot tub, sauna and gym. ”

“I would like to start by recognizing Ashley, as she was very professional and patient while we worked through some issues with the booking. She was by far the most personable and relatable staff member we met. She, is the one reason we would come back, honestly. There was another associate with an Asian dialect that answered the phone late night and was there when we checked out. She was very hard to understand and did not understand what I was saying because, all I was asking, was, "what the blinking Red light on the room phone meant?" She kept asking me is there a problem with your room and said "I dont know what that light is". I asked to speak to another associate and she either did not understand me or was just too busy and started speaking to another customer while on the phone with me. I hung up. She then sent the maintenance guy up to our room to find out what was wrong with the room. I told him nothing was wrong with the room, it's the blinking red light on the phone I need to find out about. He also said he did not know what it was for. I placed the DO NOT DISTURB sign on the door before going to sleep the night before as I don't like to be bothered while I am getting ready to leave. Housekeeping knocked anyway at 11AM.. very loudly and when I answered, she said what time you leave? I said at noon as required. She proceeded across the hall to another room with another DO NOT DISTURB sign and did the same thing!! I know they need to prepare rooms for the next guests but that should not allow them to bother current guests and rush us out. That, if anything, would keep me from going back. I have also accumulated multiple fees from Marriot and IHG on my bank account now. Why???”

“I would recommend it’s clean there and it’s a lot of shopping around ”

“We ended up staying over 10 days due to cancelled flights, and the place is faultless. The suites are great, well fitted out, the staff are very friendly and helpful, and the location is handily for North Houston, although only 25 mins from downtown. Highly recommend this facility. ”

“Nice and clean place, some facility in the room is quite outdated but usable. It'll okay for short stay. Nice staffs ”

“Room spacious, A/C amazing, breakfast variety great!! Bed a bit hard. Lots of plugs in room. Staff so helpful. ”

“The manager is truly an amazing woman. She showed grace in a situation that most wouldn’t. For that I’m forever greatful.”

“I was barged in on by some lady who Did Not Knock and cannot read a clear and obvious Do Not Disturb sign. I don't care if you don't speak English, if you are not properly trained you should Not be working in customer service. Unacceptable. Mexican water is man in LA don't speak English either yet they manage to do their jobs correctly and without trespassing on guests who aren't dressed. PeriodT. ”